Shipping Policy

Effective Date: 23 November 2025
Company: Major Solar (Pty) Ltd
Location: South Africa

1. Overview

Major Solar is committed to providing efficient and reliable shipping and delivery services for all our customers across South Africa. This Shipping & Delivery Policy outlines how we process, dispatch, and deliver orders placed through our online store or directly with our sales team.

2. Shipping Coverage

We currently deliver to all cities and towns within South Africa.

3. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Custom or special-order items (such as solar installations or large equipment) may require extended processing times.

4. Delivery Timeframes

Standard Delivery: 3–7 business days (depending on location).
Express Delivery: 1–3 business days (available in select areas).
For bulk orders or solar installation packages, delivery timelines will be confirmed upon order.

All estimated delivery times are provided as guidelines only and may vary due to courier delays, stock availability, or unforeseen circumstances.

5. Shipping Fees

Shipping costs are calculated at checkout based on order weight, dimensions, and destination.
Free delivery may apply to promotional offers or orders exceeding a specified amount (as advertised).
Installation packages may include delivery as part of the service quote.

6. Order Tracking

Once your order has been dispatched, you will receive a tracking number and courier details via email or SMS.
You can use this information to monitor your delivery status online.

7. Delivery Conditions

Deliveries are made during business hours (Monday to Friday, 08:00–17:00).
Someone must be available at the delivery address to receive and sign for the package.
If delivery cannot be completed, the courier will contact you to arrange a re-delivery or collection.

8. Damaged or Missing Items

Please inspect your order upon delivery.
If items are damaged, missing, or incorrect:

Notify Major Solar within 48 hours of receiving your order.
Provide photos and your order number for faster resolution.
We will arrange a replacement or refund as per our Returns & Refund Policy.

9. International Shipping

At this time, Major Solar only ships within South Africa.
For export or cross-border sales, please contact our sales team directly to discuss options.

10. Contact Us

For questions regarding shipping or delivery, please contact us info@majorsolar.net